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You can change/add new format you yourself. More information here https://embroideres.com/support#8829
You order designs available for download. Just need open https://embroideres.com/profile/order_history/
for download you order design.
If you are having problems with download, please read this tutorial at https://embroideres.com/how-place-order-machine-embroidery-designs/ and
look Video tutorials at https://embroideres.com/video-instructions-customers
Note: Commercial use of our machine embroidery designs. Designs listed on this page you can use in your business. You can embroider, and sell embroidered products. Change designs of your own choice. Add or remove various design elements. Use together with inscriptions or other designs.
Limitation. Production of not more than 100 embroidered items. If you want to produce products with our designs in greater quantities - please contact us.