jan80bears
on
Jan 18th, 2020
I recently purchased several designs that after checking my machine and hoop qualified. I have a Brother SE600 with a 4x4 hoop. One is a NE Patriots Football one as well as several others. The machine uses .pes and.phc. The ordering info said it came in multiple sizes including 4x4 but it cannot be read by my machine. Please help.
Support
on
Jan 18th, 2020
We will now prepare and send you designs compatible with your embroidery machine by e-mail. In the future, please check the sizes that are available for design. You can find detailed information on each product page.
SierraPalmer
on
Jan 21st, 2020
So cute! As always, these designs are the best out there and stitch out perfectly. If I ever need a design I check this shop first :)
izi99
on
Feb 17th, 2020
I ordered and paid for 3 designs this morning and now I am told I can't download them. Also I was not able to choose the size I wanted on each design only the formaty. I find your website difficult to manuver. any help you can give me would be greatly appreciated
Support
on
Feb 17th, 2020
answer to izi99: The design that you bought has different dimensions. Other sizes are designated by different names. Example: minnb1.ART size 90 x 100 mm, minnb1a.ART 100 x 110 mm, minnb1b.ART 120 x 135 mm,
anissa
on
Feb 29th, 2020
Hi, I put some free designs into my cart, but then lost power. when I went back in, it said my cart was empty. Please could someone help me.
Thank you,
Support
on
Feb 29th, 2020
Answer to anissa : Please explain which designs you wish? You have reward points?