Help and support information
Get answers to most questions related to ordering or downloading machine embroidery designs. information is divided into headings. If you don't find the right answer, write an e-mail through the Help Desk.
Register and Sign In
- How To Register and Sign In
- I’d prefer to sign in with my Google account
- Can I sign in with my Facebook account?
- Privacy Policy
Managing Your Account
- I want to change my email. How do I do that?
- I want to change my password. Where can I do that?
- How do I add/update information on my embroidery machine?
- I don’t see my embroidery machine on the list
- How do I review a product?
- How do I add/remove items to/from my Wish list? Will my friends be able to see it?
- How do I contact your Support?
- I forgot my password!
- I not see files for download
All about embroidery formats
- Formats on Embroidnew.com and Their Uses
- Embroidery formats – Babylock
- Embroidery formats – Bernina
- Embroidery formats – Brother
- Embroidery formats – Elna
- Embroidery formats – Husqvarna
- Embroidery formats – Janome
- Embroidery formats – Kenmore
- Embroidery formats – Pfaff
- Embroidery formats – Simplicity
- Embroidery formats – Singer
- Embroidery formats – Other
- Can I download files in other embroidery formats without changing my machine?
- Hi i bought a embroidery file and it will not open on my Mac ?
- Embroidery formats – Toyota
- Embroidery formats – Holiouma
- Embroidery formats - Tajima
- Embroidery formats - Happy
- Embroidery formats - Ricoma
- FAQ Babylock and Brother formats
- Embroidery formats - SWF
- Embroidery formats - Barudan
- Hoop sizes, embroidery areas and design formats in machine embroidery
- Embroidery formats – Feiya
- Embroidery formats for WHITE machines
- Embroidery formats - Melco
- Embroidery formats - Elucky
- Embroidery formats - EverSewn
- Embroidery formats - Meistergram
- Embroidery formats - Semco
- Embroidery formats - Inbro
- Embroidery formats - EmbroStar
- Embroidery formats - Avance
- Embroidery formats - Renaissance
- Embroidery formats - Wonyo
- Embroidery formats - Highland
- Embroidery formats - Acetex
- Embroidery formats – Silver
- Embroidery formats - W6 Wertarbeit
- Embroidery formats - Alfa machines
- Embroidery formats - ZSK
- Embroidery formats - Demase
- Embroidery formats Fuwei
- Embroidery formats Velles
- Embroidery formats - The Embroidery Warehouse
- Embroidery formats -Redline
- Embroidery formats Veritas
Purchase and download order
- How do I know that your design is the right size for my embroidery machine?
- How do I order embroidery designs from your online store?
- I’ve purchased the design, but where is it? It says “Instant download”, but I don’t see anything.
- I paid via an eCheck. Why can’t I download my order?
- How do I download entire my order?
- I have paid a while ago, but my order didn’t show up!
- Discounts
- My computer is no more. I’ve lost ALL of my designs!
- Where can I see my discount?
- How to shop with Reward Points?
- Can I download files in other embroidery formats without changing my machine?
- How do you get a purchase order number.
- I not see files for download
- What do I do if the embroidery designs/ files are corrupted?
- How to download only one design.
- How do I cancel some items in cart?
- How to change the currency
- Frequently asked questions about payment
- How remove items from the cart
- How to download a single file without archiving
- I want to pay with my credit card and PayPal won’t let me. I do not want PayPal
Color Charts and additional information
- .EDR file – what is it for?
- I need another Color Chart
- Where is my Color Chart?
- Color charts for what types of embroidery threads do you provide?
- Understanding Colors in Embird
- How do I change the colors of a design to the ones I like in My Editor?
- When I download the designs, the colors are different than the ones on the website.
- How to print color charts in order history
Edit embroidery design
- Edit embroidery design
- How do I resize a design without reducing the stitch count?
- How do I delete parts of a design in My Editor?
- How do I enlarge a design and adjust the stitch count?
- How do I change background color in My Editor?
- How do I change the colors of a design to the ones I like in My Editor?
- Hi i bought a embroidery file and it will not open on my Mac ?
Custom Digitizing Service
- Custom Digitizing Service
- How long will it take to custom digitize a design?
- How will I know that my custom digitizing order is ready?
- How do I pay for customer digitizing?
- Does the price of a design depend on its size?
- How to fill in a Custom Digitizing Ticket
Bonus programs and free embroidery
- How to shop with Reward Points?
- How many Reward Points do I get for…?
- What are Reward Points and where do I use them?
Troubleshooting
- Problem with ART format for Bernina 880
- Buy a design a second time to get a different format
- Puckering
