or Register to buy on this site.
en EN fr FR de DE it IT es ES pt PT ru RU
Catalog

Managing Your Account

Embroidery Design size - how to choose the right one

Question : if I buy happy fawn design do i get all the sizes? There is no option to choose the size i want. Answer: You do not need to choose the size of your machine embroidery design. After purchas...

How do I add/remove items to/from my Wish list?

How to create and edit your wishlist Creating WishList To add an embroidery design to your Wish list, hover your cursor over it and click on the button Add to Wishlist. An additional window opens...

How do I add/update information on my embroidery machine?

Log in to your account and Hover your mouse over the Account icon and you will see a drop-down menu. Select Profile.  click Edit Scroll down and found section Model a Sewing machine. Select your...

How do I contact your Support?

Contacting Our Support: Your Guide to Getting Assistance Support Ticket System If you’ve encountered any troubles while using our website, you can always contact our Helpdesk and we’ll get to you as...

How do I unsubscribe?

Question: What is a private message and why do i have no choice but to subscribe to this when I register? Answer: We do not have subscriptions. We do not send any messages except for purchase message...

How do you see embroidery design size in inches?

Question: How do you see embroidery design size in inches? Change from cm to inches. Answer: Yes, it is possible. You can find these settings in your profile.  More information here How to choose or...

How much money is on my balance?

If you have been refunded for a machine embroidery design that you purchased twice, you can find the refund on each page of the site. The amount is displayed in the upper left corner. You can use it f...

How to choose or change the measuring system for embroidery designs.

On the product page, you can see the default machine embroidery design measurements.  To change the measurement system, click on the accounts icon and select the Profile item.  Then select Edit ...

How to reset password on Embroiders website

To reset your password on the embroideres website, click on Sign in in the upper left corner. In the window that opens, click the Forgot password? button In the form that opens, enter the email ...

I have several accounts. What should I do?

Managing Multiple Accounts on Embroideres: A Step-by-Step Guide Question: I wrote before. I think I need help. I placed this order while logged in but I have not used the email on file for several ye...

I want to change my email. How do I do that?

If you need to change your e-mail, please log in to your Account. Hover your mouse over the Account icon and you will see a drop-down menu. Select Profile. Click Edit Enter new email address  C...

I want to change my password. Where can I do that?

Nothing is easier. Go to your Account . click the Edit . scroll down and found section the Change Password box. Type in your new password – twice. Please, make sure that your new password is stron...