Purchase and download order

Can a embroidery design be resized?

If you have purchased a machine embroidery design, we can resize the design for you.Important: the new size cannot be smaller than the smallest size listed on the product page.The Resizing service app...

Can I download files in other embroidery formats without changing my machine?

Versatility of Embroidery Formats: Downloading Beyond Machine Constraints Navigating Through Various Embroidery Formats Yes, you can. Go to Account > Order History. To the right of the image of a...

Can I get file in EMB format?

Question: Can I get emb file, i want to customize the design with some changes. Answer: We sell formats only for embroidery machines. The format for software serves as a confirmation of our authorshi...

Can you tell me how to pay for an order from Russia?

To buy from Russia, go to our page on VKontakte

Discounts in Embroideres library

Enjoy Unbelievable Savings with Embroideres Library Discounts Good news for those who like to embroider and purchase many embroidery designs at once! There is a permanent discount program in our shop...

Does my product get mailed to me?

Only as the links This is because mail servers do not understand the format of machine embroidery design files and can be perceived as spam.However, we can send you designs if you contact us via requ...

Embroidery Design size - how to choose the right one

Question : if I buy happy fawn design do i get all the sizes? There is no option to choose the size i want. Answer: You do not need to choose the size of your machine embroidery design. After purchas...

How BIG is my embroidery design that i bought

All information is on the product page. There you can find a complete list of sizes that you will receive when purchasing this machine embroidery design. Also, in some cases, you can get the size you...

How can I pay?

Our store uses 2 payment systems.1. PayPal - payments via account, payment by credit and debit cards Visa, MasterCard, Diners, Maestro.2. Paypro payment is regular credit card processing but also vari...

How do I cancel some items in cart?

How to Cancel Items in Your Cart: A Step-by-Step Guide Remove items from the cart is very easy. In the lower right corner you will see a basket icon with the amount of products in it. Move your curso...

How do I download entire my order?

Step-by-step Guide: How to Download Your Entire Order from Embroideres.com Hover your mouse over the Account icon and you will see a drop-down menu. Select Order History. Go to top menu Account &g...

How do I know that your design is the right size for my embroidery machine?

If you add the information to your embroidery machine model and brand, the system will show you whether the chosen design fits into your hoop. If it is the right size, the check marks will be green w...

How do I order embroidery designs from your online store?

Discover the Joy of Ordering Embroidery Designs from Our Online Shop! Embark on a Creative Adventure with Our Stunning Embroidery Designs Choose your embroidery design To choose a product, simply a...

How do you get a purchase order number.

How to Get a Embroideres library Purchase Order Number? You can see order number in Order History. Open Account - Order History Also you can see order number in confirmation mail

How much money is on my balance?

If you have been refunded for a machine embroidery design that you purchased twice, you can find the refund on each page of the site. The amount is displayed in the upper left corner. You can use it f...

How pay via Credit card, without PayPal.

How pay via Credit card, without PayPal. In our store of machine embroidery designs, 2 payment methods are implemented. To pay with credit and debit cards, select the PayPro payment method. Its symb...

How quickly will I receive the purchased machine embroidery designs?

After passing the payment by any of the payment options, the machine embroidery designs will be available for download. Immediately after the payment is completed, you will be redirected to the order ...

How to download a single file without archiving

To download designs in a non-archived file. Go to the order history. - My orders. Here in the right column you will see a link - Download single file.

How to download only one embroidery design

If you need to download only one ordered machine embroidery design you should do the following. Go to Account > Orders History. You’ll see the list of the files available for download. Select the ...

How to pay for embroidery designs that are on the Wishlist

First you have to add items to your Wishlist. You can read how to do this here How do I add/remove items to/from my Wish list? After that, go to your wishlist. Hover the cursor over the account symbo...

How to shop embroidery design with Reward Points?

Maximize Your Savings: Guide to Shopping with Embroidery Design Reward Points For every USD $1 spent, we give you 2.5 reward points. You can see the Points Summary in the top panel. This is shown as ...

I bought the same machine embroidery design twice. what should I do?

Question: I bought the same machine embroidery design twice. what should I do? Answer: Don't worry. Send us your order numbers and the machine embroidery design that you purchased twice.The amount wi...

I choose wrong format for BERNINA embroidery machine

Question: I picked the wrong extension for my files .. I purchased two files and the information said Bernina art... My Bernina doesn't have real art files, but it reads exp. I would like to get tho...

I have items in my wishlist but I prefer to pay with my Visa card

First option- please choose PayPro payment method. Second option, you can pay via PayPal, by credit card without opening a PayPal account.

I have paid a while ago, but my order didn’t show up!

Solving Order Issues on Embroideres: What to do if Your Paid Order Doesn't Show If you haven’t used an eCheck (and if you have, please I paid via an eCheck. Why can’t I download my order?), and there...

I not see embroidery designs files for download

If you did not select an embroidery machine type when registering, first time when you open order history, you can't see links to designs. If the order is paid or they are free machine embroidery d...

I paid via an eCheck. Why can’t I download my order?

I paid via an eCheck. Why can’t I download my order? The eChecks are considered the safest way of conducting a payment online. But, because of the security measures, it takes a bit longer to the paym...

I received 4 different downloads for it. All named the same except for a letter after the number 1. 1a, 1b, 1c. What is it ?

The embroidery design that you bought has different dimensions. Other sizes are designated by different names. Example: minnb1.ART size 90 x 100 mm, minnb1a.ART 100 x 110 mm, minnb1b.ART 120 x 135 m...

I’ve purchased the design, but where is it? It says “Instant download”, but I don’t see anything.

I’ve purchased the design, but where is it? It says “Instant download”, but I don’t see anything. Hover your mouse over the Account icon and you will see a drop-down menu. Select Order History. Yo...

My computer is no more. I’ve lost ALL of my designs!

Mastering Digital Purchases: Unlimited Access to Your Orders No need to worry about this! Simply go to Account > Order History (top menu) and download them again. The number of downloads is UNLIMI...

Option to choose the size

Question: I have ordered a machine embroidery design but it did not give me an option to choose the size I want. How do I get the size I need? Answer: You don't have to do this. All sizes indicated o...

Pay via prepaid gift card

Question: I tried to use a prepaid gift card and PayPal declined it. I called the gift card number and balance is fine but was declined. I was told try a different merchant. Can I pay via this same ca...

Sending machine embroidery designs on physical media

Our machine embroidery designs are available for download in your order history. Also, after the purchase, you will be sent an email with download links.We do not send machine embroidery designs recor...

Unzipping Your Digital Downloads: A Quick Guide

Easily access your digital downloads by following these simple steps: For Windows Users: Right-click on the downloaded zipped folder. Select "Extract To..." (The wording may vary based on your un...

Variety of sizes for purchasing embroidery design

When buying digital art embroidery design, receive a high grade product. All specified sizes instant download without additional fee immediately. Gives a wide range of application options for embroide...

What do I do if the embroidery designs/ files are corrupted?

What to Do If Embroidery Design Files Are Corrupted Don’t panic. Contact us immediately and we will help you solve the problem. Select My Tickets from the Account menu < Click Submit Ticket butt...

Where can I see my discount for embroidery designs?

Locating Your Discounted Embroidery Designs: A Step-by-Step Guide The cumulative discount that you receive as a result of each purchase is realized in each subsequent purchase. This allows you to sav...